Question 1

How does AppTrim work?

Accepted Answer

AppTrim analyzes your Shopify billing invoices to show you exactly what you spend on each app. Install AppTrim from the Shopify App Store, then upload your billing invoice (PDF or CSV from Shopify Settings > Billing). AppTrim parses it automatically and gives you a complete breakdown in under 5 minutes — no manual data entry required.

Question 2

Do I need a credit card to try AppTrim?

Accepted Answer

No credit card required for your first invoice analysis. You can upload your first invoice, see the complete spending breakdown, and discover exactly how much you could save before deciding whether to subscribe or purchase additional analyses.

Question 3

Where do I find my Shopify billing invoice?

Accepted Answer

In your Shopify admin, go to Settings > Billing > View detailed bill. You can download your invoice as a PDF or CSV. AppTrim accepts both formats.

Question 4

How long does the analysis take?

Accepted Answer

Most invoice analyses complete in under 5 minutes. You'll see a full breakdown of your app spending, duplicate detection results, and optimization recommendations as soon as the analysis finishes.

Question 5

How much does AppTrim cost?

Accepted Answer

AppTrim offers three options: (1) Free first invoice analysis — no credit card required. (2) Pay As You Go — $9 per invoice for one-off analyses. (3) Unlimited — $15/month for unlimited invoices, trend tracking, multi-store support, and peer benchmarking. There's also an Expert Audit option ($499 one-time) for merchants spending $1,000+/month on apps who want a full review with a 60-minute strategy call.

Question 6

What happens if I analyze more than 2 invoices per month on Pay As You Go?

Accepted Answer

Each invoice is billed separately at $9. If you analyze more than 2 invoices in a month, the Unlimited plan ($15/month) is cheaper. AppTrim shows you the math so you can make the right call.

Question 7

Is there a refund policy?

Accepted Answer

Yes. We offer a 30-day money-back guarantee. If you're not satisfied with AppTrim for any reason, contact us at hey@apptrim.io within 30 days of your purchase and we'll issue a full refund — no questions asked.

Question 8

Will AppTrim cancel my subscription automatically if I stop using it?

Accepted Answer

Yes. We practice what we preach. If you're on the Unlimited plan and don't upload an invoice for 60 days, AppTrim will automatically cancel your subscription and stop charging you. We built this feature because we believe in cutting wasteful spending — including on AppTrim itself.

Question 9

How much money can I save with AppTrim?

Accepted Answer

Savings vary by merchant. Most merchants identify 2-3 apps they can remove or consolidate immediately after their first analysis. Based on typical Shopify app pricing, this commonly translates to $150-300/month in savings. The key insight is visibility: once you see your full spending in one place, obvious optimization opportunities become clear.

Question 10

What is duplicate app detection?

Accepted Answer

AppTrim categorizes every app in your stack and flags when you're paying for multiple apps that do the same thing — for example, two email marketing tools or two review apps. Most merchants have overlapping tools they installed at different times and forgot about. The duplicate detection report shows you side by side what each costs so you can decide which to keep.

Question 11

Does AppTrim work for multiple stores?

Accepted Answer

Yes. The Unlimited plan ($15/month) includes multi-store support, allowing you to upload invoices from multiple Shopify stores and compare spending across your portfolio.

Question 12

What is peer benchmarking?

Accepted Answer

Peer benchmarking (included in the Unlimited plan) lets you see how your app spending compares to merchants of a similar size. This helps you understand whether you're overpaying relative to stores with comparable revenue — or whether you're under-investing in tools that could drive more growth.

Question 13

Does AppTrim detect apps that are installed but unused?

Accepted Answer

Yes. AppTrim cross-references your invoice history to identify apps that appear in your billing but haven't appeared in recent invoices or show patterns consistent with minimal usage. These are flagged as candidates for removal.

Question 14

Is my invoice data secure?

Accepted Answer

Yes. AppTrim uses 256-bit SSL encryption. Your invoice data is stored securely and privately, and is never shared with third parties. We use your data solely to provide you with spending analysis and recommendations.

Question 15

Does AppTrim read my store data or customer information?

Accepted Answer

No. AppTrim analyzes billing invoices only — documents you explicitly upload. We do not access your store's order data, customer data, product data, or any other Shopify store information. Your invoice PDF or CSV is used only to generate your spending analysis.

Question 16

What data does AppTrim store?

Accepted Answer

AppTrim stores your uploaded invoice data and the resulting analysis so you can view it later and track trends over time. You can request deletion of your data at any time by emailing hey@apptrim.io. See our full privacy policy at apptrim.io/privacy.

Question 17

How do I contact support?

Accepted Answer

Email us at hey@apptrim.io. We typically respond within 24 hours on business days.

Question 18

What file formats does AppTrim accept?

Accepted Answer

AppTrim accepts Shopify billing invoices in PDF format and CSV format. Both are available from Shopify Settings > Billing > View detailed bill.

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