AppTrim/Compare/support

Shopify customer support app costs compared

Compare Gorgias, Tidio, Zendesk, and Re:amaze on real monthly cost for Shopify merchants. Customer support tools are among the highest-cost apps for growing stores.

Avg merchant spend: $30–200/mo
1 app installed on average
AppTrim insight

Support apps are often over-provisioned. A store handling 100 tickets/month on a $350/mo Gorgias Pro plan is paying $3.50 per ticket — a 10x premium over what simpler tools cost. AppTrim flags support tools that haven't had ticket activity in 30+ days.

Gorgias

Most popular
Tiered (tickets per month)
$10/mo (50 tickets)
Top plan: $900/mo (5,000 tickets) + automation add-ons
Pros
  • Best Shopify-native helpdesk
  • Deep order data in the ticket view
  • Good macro/automation tools
Cons
  • Ticket-based pricing gets expensive fast
  • Automation rules lock on lower tiers
  • Overpowered for low-volume stores

Tidio

Tiered (operators + conversations)
Free (50 conversations/mo)
Top plan: $49/mo (Tidio+) + $19/operator
Pros
  • Good live chat + AI bot combination
  • Easy to set up
  • Affordable for small teams
Cons
  • Less Shopify-native than Gorgias
  • AI chatbot quality varies
  • Conversation limits hit fast

Re:amaze

Per agent, per month
$29/agent/mo (Basic)
Top plan: $69/agent/mo (Enterprise)
Pros
  • Flat per-agent pricing (no ticket limits)
  • Good multi-channel support
  • Built-in live chat
Cons
  • Per-agent model expensive for solo founders
  • Less Shopify-specific than Gorgias

Zendesk

Per agent, per month
$19/agent/mo (Suite Team)
Top plan: $115/agent/mo (Suite Professional)
Pros
  • Enterprise-grade features
  • Strong reporting and SLA tools
  • Huge ecosystem
Cons
  • Way too complex for most Shopify stores
  • Not Shopify-native
  • Expensive at scale

Are you overpaying for support apps?

Upload your Shopify invoice and AppTrim will flag every duplicate, unused tool, and overpaid subscription — including in this category.

Analyze my invoice — Free

No credit card required

Wonder how your total spend compares?
See where you rank against merchants your size — across your whole app stack.
Benchmark my store

Compare other categories

Best reviewShopify emailShopify SMSShopify loyaltyShopify subscriptionShopify shippingShopify pageShopify upsellShopify returns